Frequently Asked Questions

We know that you have questions, and our trained staff is always here to talk to you about them.

At AHA we understand you may have questions. Below are the most common ones. If you have any additional questions please use the Contact Form or call us at 855-723-1888. We will be happy to answer them!

Is My Personal Health Information Secure?

Yes.  After registering, you will be asked to provide all the documentation related to your case.  The documents will be uploaded and stored on our secure servers which use advanced encryption and firewall technology protecting your information at all times.  

How Does AHA Access My Personal Health Information?

In addition to patient statements, explanation of benefits (EOBs), insurance benefit summaries and any other documents pertaining to your patient responsibility, we will request an electronically signed release form of information from you. This form will be used to obtain information on your behalf from all parties involved (ex: providers and/or insurance carrier).

When Will AHA Let Me Know The Correct Amount I Owe?

Reviewing the documents you provide and verifying the information with the parties involved takes approximately 5 business days. In more complex situations AHA will communicate the need for additional time for research. Once our review is complete, we will contact you with all details of our findings and share the options available to you.

If it is determined that an appeal (to provider or insurance) is needed, AHA will require a period of 6 weeks to file the appeal and to follow up on its receipt and status.

Is There A List Of Items I Need to Provide AHA?
  1. Patient bills
  2. Explanation of benefits (EOBs)
  3. Medical Records for the procedures performed
  4. Insurance plan benefit summary
  5. An account of all actions taken by you up to this point
Do I pay my balance to AHA and then AHA pays it to the provider?

No.  AHA reviews your documents, appeals on your behalf when/if errors are found and then reports to you the correct amount that you are responsible for.  It is the patient’s responsibility/choice to address the outstanding balance if one exists after our findings.